Frequently Asked Questions
Everything you need to know about shopping with IfSohoNewYork.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and domestic U.S. shipping generally takes 3-5 business days.
How do I return or exchange an item?
We accept returns and exchanges on unworn items with original tags within 30 days of delivery. Please visit our online portal to generate a return shipping label.
Are your products authentic?
Absolutely. At IfSohoNewYork, we curate only 100% authentic designer apparel and accessories, sourcing directly from verified distributors and designers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How do I find my correct size?
Each product page features a detailed size guide. Since we carry various international designers, we recommend checking the specific measurements provided for each garment.
Can I track my order?
Yes. Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.