Returns & Exchanges
At IfSohoNewYork, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a 14-day window for returns and exchanges on all unworn items with original tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all designer tags and security seals remain intact and undamaged.
Affix the Shipping Label
Download and print the prepaid shipping label provided through our portal and securely attach it to the outside of your return box.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing